(a). In these conditions of sale:
“The Supplier” means Surrey Wildlife Trust, incorporated and registered in England and Wales with company number 00645176 whose address is School Lane, Pirbright, Woking, Surrey, GU24 0JN:
“The Customer”, “you” means any person contracting with the Supplier for the supply of products or services including his or her servants or agents.
“Delivery” means delivery of products by the Supplier or any subcontractor employed by the Supplier directly or indirectly.
“Website” means this website.
b). Use of this Website is on the basis that the Customer accepts and agrees to abide by these Terms together with the Privacy and Cookies Policies. The Supplier reserves the right to change these Terms at any time by posting such changes on this Website.
c). The Customer may not use this Website in a manner that might constitute, or have the effect of constituting, unlawful or fraudulent use or breach of any statute or regulation.
d). The Customer shall not transmit or otherwise procure the transmission of unsolicited or unauthorised advertising or promotional material or knowingly transmit any data or send or upload any material containing harmful programs or intended to adversely affect the operation of any computer software or hardware.
e). The Customer shall not reproduce, duplicate, copy or re-sell any part of this Website.
f). The Supplier offers no guarantees, conditions or warranties as to the accuracy of information contained on this Website. To the extent permitted by law all conditions, warranties and other terms which might otherwise be implied and any liability for any direct, indirect or consequential loss or damage incurred in connection with the Customer’s use of this Website are excluded.
g). Any goods, services or information displayed on this Website should not be regarded as an offer, invitation, solicitation, advice or recommendation to buy a product or services on the Website.
h). By agreeing to these Terms the Customer is entering into a contract with the Supplier. The Supplier is not liable for any injury, damage or loss, in particular consequential loss, arising from the use of any products purchased via this Website or from the transaction itself.
i). The Supplier’s liability for any injury, damage or loss, in particular consequential loss, arising from the use of any products purchased via this Website or from the purchase itself is hereby excluded. Any injury, damage or loss arising directly from the negligence of the Supplier or any of its agents will be limited to a refund of the value of the products purchased, together with any delivery charges paid.
j). Prices are subject to change. Promotional terms only apply in the period stated for the promotion.
k). Whilst the Supplier will try to ensure that the prices on the Website are accurate, it is not responsible for any errors that may occur. If the Supplier discovers any errors in the price of goods before your order is accepted by the Supplier, you will be notified as soon as possible and given the option to re-submit your order at the correct price or cancel the order.
l). All goods are subject to availability.
m). Any email or other electronic acknowledgments by us of receipt of an order placed by you does not constitute legal acceptance by the Supplier of your order. All orders are subject to approval by the Supplier.
n). The Customer is made fully aware that the Supplier cannot guarantee that the appearance and/or colours of products shown on this Website exactly reflect the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate.
2. Supply of Products
The Supplier shall:
a). make every effort to deliver products on either the date agreed with the Customer at the time of acceptance by the Supplier of the Customer’s offer to purchase the said products or within a reasonable time of the said time of acceptance if no such date for delivery is agreed save that, if for any reason the Supplier is unable to deliver on either the agreed date or within a reasonable time as the case may be, no liability (whether in damages or otherwise) for delay in delivering the whole or any part of the goods ordered arising from any cause whatsoever shall be borne by the Supplier, it being the case that time is not of the essence where the delivery of the products is concerned;
b). attempt to make deliveries at the approximate times of any particular day agreed with the Customer save that the Supplier shall not be liable (whether in damages or otherwise) for failing to deliver the products at the said approximate times of the day arising from any cause whatsoever shall be borne by the Supplier;
c). be granted by the Customer access free from encumbrances or obstructions to enable the goods so ordered to be delivered to the address specified by the Customer;
d). have no liability to the Customer for damage to property caused during delivery; and
e). reserve the right to charge additional costs in the event that a delivery either is not made due to any reason other than the inability of the Supplier to make the delivery or can not be made because of difficulties in gaining access to the property specified by the Customer for delivery of the products. The amount of such potential additional costs will be notified to the Customer when an order is placed and can also be obtained from the Supplier on request.
3. Customer’s Obligations
The Customer shall:
a). pay the agreed amount to the Supplier for the supply and delivery of the products before delivery takes place, this being a condition precedent to the existence of the Supplier’s obligation to make the said delivery;
b). be present to accept the delivery or shall appoint a third party (whose details will have been passed to the Supplier in advance of the said delivery) for this purpose;
c). ensure that the Supplier is able to access his or her property to facilitate the delivery of the products;
d). be responsible for moving the delivered products from the place of delivery to the Customer’s preferred area of storage; and
e). notify the Supplier within 48 hours of delivery of any alleged failure to deliver all or part of the products failing which the Supplier shall be under no liability to the Customer arising out of any such alleged failure to make delivery of the products in full or in part
a). Title in and the ownership of any products ordered shall remain vested in the Supplier at all times until delivery to the Customer notwithstanding payment by the Customer before delivery.
b). The Supplier shall refund to the Customer within 7 days of receipt of a written request the full amount paid by the Customer where the Supplier is unable to deliver the products (and provided the Customer has not failed to co-operate with the Supplier) in either of the cases set out below;
i. within a reasonable time following the date agreed with the Customer at the time of acceptance by the Supplier of the Customer’s offer to purchase the said products; or
ii. within a reasonable time of the said time of acceptance if no firm date for delivery was then agreed.
c). All products shall be at the Customer’s risk from the time of delivery. After such time the Supplier shall be under no liability for loss or damage or deterioration of the product from whatever cause arising.
a). Any complaint should be made in writing to the Supplier in the first instance within a reasonable time of collection or delivery of the product.
b). If the Customer is dissatisfied with the product then it must be returned to the Supplier within 5 working days after the complaint has been lodged. The Supplier will only accept returns of products in the same condition that the customer received them and will not accept returns of logs which have been allowed to deteriorate due to not being stored appropriately.
c). Subject to 5(b) above, a refund will be made for the original purchase price at the Supplier’s discretion.
VAT is charged as follows:
a). 5% on logs and kindling; and
b). 20% on any other products or services supplied by the Supplier.
a). These Terms and any variation to them are governed by the laws of England and Wales.
b). These Terms do not affect your statutory rights.