Refund Policy 2017-10-12T11:11:08+00:00

a). The Customer may within 7 days of receiving the products cancel an order for any reason by written notice to the Relevant Supplier.

b). If the Customer cancels an order, return of the products must be made in one of two ways:

(i). the Customer can return the products to the Relevant Supplier within 5 working days of the written notice of the cancellation, in which case the Relevant Supplier will (subject to (c) below) refund the original purchase price less the delivery fee paid by the Customer; or

(ii). the Customer can, at the same time as providing written notification of the cancellation to the Relevant Supplier, request that the Relevant Supplier collects the products from the same place to which they were delivered, in which case the Relevant Supplier will (subject to (c) below) refund the original purchase price less the delivery fee paid by the Customer and the Relevant Supplier’s costs of collection.

c). The Relevant Supplier will only accept returns of products in the same condition that the customer received them and will not accept returns of logs which have been allowed to deteriorate due to not being stored appropriately.

Company details

Company Name: Surrey Wildlife Enterprises
Company Number: 02808025
Place of Registration: United Kingdom

Address:
School Lane
Pirbright
Surrey
GU24 0JN